Refund Policy

Last updated: 2026-10-19

Askmore sells one-time point packs only. There are no subscriptions, no auto-renewal and no Apple or Google in-app purchases, so every purchase is a single payment you choose to make. This policy explains when a point pack can be refunded. Refunds are handled manually: to request one, email [email protected]. We review and process each request by hand. There is no self-serve refund button and no automatic refund quote in the app.

30-day refund window for unused points

Within 30 days of purchasing a point pack, you can email us to request a refund of the unused portion of that pack. We review each request by hand. An approved refund is based on the amount you paid for that purchase, multiplied by the proportion of that pack's points that have not been used, minus payment-processor fees. If every point in the pack has been used, the refundable amount is zero.

After 30 days, or for used points

After the 30-day window has passed, we do not issue a refund. Points that have already been used are not refundable at any time. Each point pack is considered separately, so points from one pack cannot be deducted from, or used to offset, a refund for another.

Free daily points

Every account receives 30 free points each day. Free daily points reset each day, do not roll over and have no cash value. They are never refundable.

How refunds are processed

Refunds are handled manually. Email [email protected] to request one, and we will review and process the request by hand. Purchases are paid through Stripe, and approved refunds are issued to the original payment method through Stripe. When a refund is completed, the corresponding points from the refunded pack are removed from your balance. If part of the pack has already been spent, we can only remove the unused points that remain. Payment-processor fees are not returned on a refund, which is why they are deducted from the refundable amount. Refund processing time depends on Stripe and your bank or card issuer, and is usually a few business days after we approve the request.

Your statutory rights

Nothing in this policy limits any non-waivable consumer rights you have under the law that applies to you.

Contact

Askmore is operated by Bookmate Limited. Send refund requests and questions to [email protected], including the email on your account and the approximate purchase date so we can find the payment quickly.